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Mail body empty in mail received from MS BPOS
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Yesterday I had to troubleshoot an issue with mail coming from a Microsoft BPOS customer. For some of our users, using Outlook or OWA, the messages were delivered with an empty body field. I compared the fields of two messages in mail.box but found no (important) differences. I enabled more debugging on the Domino server and that immediately gave me a clue.
I saw a message on the console stating that TNEF conversion was completed for a message. This was a message that ended up with an empty body field. So I disabled TNEF conversion and had the user send another message. This time the message arrived with the body still there.
It turns out that TNEF conversion kills the body field of messages from BPOS.
I have added the parameter TNEFKeepAttachment=1 to the notes.ini. This way TNEF conversion will convert winmail.dat and also leave it attached to the message. This way all our users can read the TNEF encoded messages.
Bookmark :
Yesterday I had to troubleshoot an issue with mail coming from a Microsoft BPOS customer. For some of our users, using Outlook or OWA, the messages were delivered with an empty body field. I compared the fields of two messages in mail.box but found no (important) differences. I enabled more debugging on the Domino server and that immediately gave me a clue.
I saw a message on the console stating that TNEF conversion was completed for a message. This was a message that ended up with an empty body field. So I disabled TNEF conversion and had the user send another message. This time the message arrived with the body still there.
It turns out that TNEF conversion kills the body field of messages from BPOS.
I have added the parameter TNEFKeepAttachment=1 to the notes.ini. This way TNEF conversion will convert winmail.dat and also leave it attached to the message. This way all our users can read the TNEF encoded messages.
Comments
Posted by kim At 18:57:46 On 19-11-2009 | - Website - |